Airlinetrends.com lists best product and service innovations
According to Airline Trends, there have been 10 airline product and service innovations worth speaking about so far in 2014. Top of the list is Air France-KLM’s “e-tag & e-track” idea that turns suitcases into connected devices. To be introduced by the end of this year, it will enable passengers to label their luggage at home, drop bags at the fast bag drop and trace their luggage in real-time.
Other innovations: Virgin Atlantic’s trial to see how wearable technologies such as Google Glass and Sony Smartwatch might improve the passenger experience and speed up check-in; an initiative at Chinese low-cost carrier Spring Airlines to equip cabin crew with Google Glass; efforts at Iberia and airberlin to develop a Smartwatch boarding pass; Delta upgrading cabin crew from Nokia smartphones to the larger Nokia Lumia 1520 “phablets” in 2014; the “fixed wing” headrest support on Etihad’s new Economy seats; Philippine Airlines “layered” full-flat Business Class seat, raising one seat above the other when moving to the bed position; the quirky buy-on-board food packaging on India’s low-cost carriers JetKonnect and IndiGo; chefs making a weekly “surprise” appearance on board long-haul Air France flights to add an extra culinary touch (pictured); and Taiwan-based China Airlines becoming the second airline to install Air New Zealand’s innovative “family couch”, the Skycouch, which can be turned into a bed over ten rows;