Being on the market less than two years, The Hiker is celebrating its achievement of earning great reviews on Trip Advisor over the past year. Certificate of Excellence is awarded to businesses located all over the world that have continually delivered a quality customer experience.
“We are extremely proud that we have earned the Certificate of Excellence Awards this year, taking into account how young our company is,” said Justyna Seniuta, Marketing Manager of The Hiker. “We strive to exceed our goals to provide our customers with the most authentic experience possible, and TripAdvisor reviews enable us to constantly improve our products to keep the highest standard,” Seniuta explained.
Tom Chanthaphone, The Hiker Business Manager added: “The Hiker mission is to innovate the local tourism industry with providing responsible and ethical community based eco-tours suitable for all clients. That award recognises our hard work and dedicated team effort what motivates us to continue with the premium quality services we provide for our clients.”
“TripAdvisor is excited to announce the recipients of the 2017 Certificate of Excellence, which celebrates hospitality businesses that have consistently received strong praise and ratings from travelers,” said Heather Leisman, Vice President of Industry Marketing, TripAdvisor. “This recognition allows us to publicly honor businesses that are actively engaging with customers and using feedback to help travelers identify and confidently book the perfect trip.”
The Certificate of Excellence accounts for the quality, quantity and recency of reviews submitted by travelers on TripAdvisor over a 12-month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.