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Stop waiting on hold! Travellers can now independently rebook flights online

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The world’s first self-service online rebooking solution will save travel agents time and money and improve customer loyalty.
Holidays get delayed. Meetings are rescheduled. In the wake of such stressful moments, travellers don’t want to wait on hold to change their flights; they want immediate peace of mind.
Thanks to the new Amadeus Ticket Changer (ATC) Shopper, customers of participating travel agencies can go online to rebook their flights any day, any time. This latest addition to the ATC suite is the world’s first self-service online rebooking solution.
ATC Shopper can modify all types of tickets and fares, before and after departure. With easy 24/7 online access to different routes, itineraries and schedules, customers can rebook their flights on their own and feel confident that they secured a good deal.
For online travel agents, ATC Shopper can greatly reduce the number of calls to call centres, lower the risk of errors, and improve customer satisfaction and loyalty.
Amadeus expects that ATC Shopper’s ease of use will increase flight changes and as a result, improve earnings for online travel agencies offering this option to their customers.
“We created ATC Shopper because we know that passengers want to have control of their itinerary and travel agents want to provide their customers with the best possible experience. ATC Shopper is another step forward in the world of personalised travel,” says Rudy Daniello, VP Distribution Product Management for Amadeus.
Tickets Travel Network, a leading Eastern European online travel agency, was amongst one of the first agencies to test Amadeus’ new ATC Shopper functionality: “Up-to-date innovative technologies are extremely important for our business. We strive to use maximum automation of our processes because this allows us to save our agents’ and our clients’ time, resulting in increased earnings. With the help of ATC Shopper, we automated most of our ticket reissues and returns processes. We are happy to be amongst the lucky few that Amadeus invited to pilot ATC Shopper. So far we’ve had great feedback from our customers,” says Viktor Voitsehovskiy, Chief Commercial Officer of Tickets Travel Network.
Amadeus is ready to offer this new solution to online travel agencies around the world.
ATC Shopper is the latest addition to the ATC suite which includes Amadeus Ticket Changer Reissue, Amadeus Ticket Changer Involuntary and Amadeus Ticket Changer Refund. Together, these four products allow customers’ change requests to be efficiently managed in minutes. Whether re-pricing, re-issuing or refunding a ticket or itinerary, the Amadeus Ticket Changer suite works both online and offline to help agents reduce costs and provide customers with fast and exceptional service.

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