In its commitment to positively influence the way their customers feel about flying, South African Airways (SAA) has introduced innovative changes to the airline’s baggage policy.
Following trends and developments within the aviation industry, SAA will from 5 September 2012 move away from its previous weight baggage policy to a new piece baggage concept arrangement across its entire route network.
According to Thobi Duma, the airline’s Country Manager in Nigeria, the move to piece baggage concept will benefit passengers through simplicity, transparency, convenience and competitiveness.
Under the new concept, baggage rules are clearer, easier to understand and enforce, enabling passengers to easily identify which charges, if any, will apply to their baggage.
‘The move will also provide easier connection for passengers onto Star Alliance or other carriers as SAA promises excess baggage charges will become far more competitive’, She disclosed.
Citing an example under this new policy, Duma stated that a routing of Lagos to Johannesburg will afford a Business Class passenger 3 piece of luggage at a maximum of 32kg each, while affording the Economy Class passenger 3 piece of luggage at a maximum of 23kg each
With regards to size, the airline have made known maximum dimensions in the volume of 158 centimeter cubed, as excess baggage charge will apply for each piece of baggage that exceeds this maximum dimensions as stipulated in SAA’s baggage policy.