Finnair named Northern Europe’s Best Airline for third straight year
Finnair has been named Northern Europe’s Best Airline at the 2012 World Airline Awards for the third straight year. The awards, organised by Skytrax and held this year at the Farnborough International Airshow, are based on an independent survey of travellers from more than 160 countries. They are the most prestigious awards in the global airline industry.
“Finnair is organised first and foremost around the needs of the customer, and our goal is to give peace of mind to travellers at every stage of their journey,” says Arja Suominen, Finnair’s Senior Vice President, Communications. “We are honoured to receive such an award, which shows that our personnel’s dedication and customer-focused approach are bearing real fruit.”
“But a hat trick isn’t enough,” Suominen adds. “The competition will again be very fierce in the coming year, so this award also motivates us to find more ways to improve the air travel experience and give delight to the Finnair customer.”
“This award for Finnair represents a fantastic result being the third continuous year of success, and reflects the hard work across all their staff to achieve such high levels of customer satisfaction,” says Skytrax Chairman Edward Plaisted.
Earlier this year Skytrax also renewed Finnair’s four star rating – the only airline in the Nordic countries with such a rating.
The World Airline Awards are regarded as the primary benchmarking tool for passenger satisfaction levels of airlines throughout the world. The study analyses customer satisfaction for the overall airline passenger experience, at both the airport and on board the aircraft: check-in to boarding, seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service.
The passenger survey for the The World Airline Award covered over 200 airlines, from the largest international airlines to small domestic carriers, and measured standards across more than 38 different items of airline front-line product and service. Operated over a 10-month period, the passenger survey achieved more than 18.8 million interviews, drawn from over 100 different nationalities across the world.
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