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Responsibly into the Future: Lufthansa Group publishes 22nd Sustainability Report

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“Changing working environment” topic focus gives insight into the fascinating world of work of the Lufthansa Group • New Diversity@LHGroup program increases diversity in the Group • Cutting-edge aircraft herald new era of eco-efficient flying • Innovative products and services guarantee sustainable travel experience • Refugee aid: Lufthansa Group focuses on sustainable integration projects
The Lufthansa Group published its 22nd sustainability report. For over two decades the Group has been communicating important issues of corporate responsibility under the title “Balance”. At the beginning of 2016, the Lufthansa Group once again carried out a stakeholder survey in order to prioritize and further develop the key sustainability issues in a dialogue with the numerous stakeholders. The result of the extensive survey is illustrated in the report in a so-called materiality matrix.
Changing working environment
As a service-providing corporation, motivated and well trained employees are essential to the Lufthansa Group. The sustainability report’s priority subject “Changing working environment” thus places employees up front and shows how the Group reacts to the ever-changing conditions with diverse ideas and programs. The aim is to continually offer an attractive working environment to those working on the ground and in the air, in order to inspire existing and future talent for the globally active aviation Group. This also includes offers which enable employees and managers to have a balanced professional and private life. More than 120,000 people currently work for the Lufthansa Group and in 2016, the aviation corporation will employ 4,000 new employees, of which 2,800 will be flight attendants.
With the recently launched Diversity@LHGroup project, which increasingly places management in focus, the Lufthansa Group is campaigning for more variety in management levels which also includes the sustainable increase of the percentage of women in management positions. During the report year, this figure rose worldwide by 0.7 percentage points to 14.9 percent and in Germany by 0.2 percentage points to 16.2 percent.
Solid environmental balance – further successes in sight
In 2015, the specific fuel consumption of the passenger airlines could be held at the previous year’s record value (an average of 3.84 litres of kerosene consumption per passenger and 100 kilometres) despite a 1.1 percentage point lower load factor. The Lufthansa Group continues to work diligently on improving its environmental footprint and has, for example, implemented more than 500 fuel efficiency programs since 2013 including numerous plans to reduce weight such as, for example, 30,000 lightweight on-board trolleys. “A key point on our agenda is our responsibility to protect climate and the environment. This is reflected in the diverse programs that follow the established four-pillar strategy, which comprises technological, operative, infrastructural and economic measures”, stated Carsten Spohr, Chairman of the Executive Board and CEO of the Deutsche Lufthansa AG, in the foreword to the report.
Continuous investment in new technologies
The most effective lever for flying responsibly in the future is investment in new technologies. In 2016 alone, the Lufthansa Group will receive 52 especially fuel-efficient and quiet aircraft. The Airbus A320neo and Bombardier CSeries aircraft models are world premieres and herald in a new era of ecologically-efficient flying. Moreover, in winter 2016, Lufthansa will receive the first Airbus A350-900, the world’s most modern and environmentally friendly long-haul aircraft. In order to improve the travel experience for Lufthansa Group passengers even further, the airlines of the Lufthansa Group have once again implemented numerous service optimizations in 2015. “Balance” also informs about “sustainability along the travel experience” and introduces measures and offers in the area of product responsibility, including electronic boarding cards, eJournals, offers for intermodality as well as voluntary CO2 compensation.
In the area of social commitment, the focus of citizenship activities in 2015 was on helping refugees. The Lufthansa Group together with the Help Alliance employee charity organization uses a three stage concept. This comprises projects of development cooperation, concrete emergency relief and sustainable integration projects at large corporate sites in Germany.

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