Home Press Releases Paris – security situation on November 13, 2015 and Air France flights

Paris – security situation on November 13, 2015 and Air France flights

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Update on November 14, 2015 at 03.30 am (Paris local time)
We confirm that all of our upcoming flights from/to France are maintained following the events that occurred in Paris area this November 13.
Departure and arrival delays are to be expected following the reinforcement of controls at the borders by the authorities.
We recommend passengers to anticipate their arrival at the airport and be in possession of a valid identification document.
In the case of the developments in the situation, we will keep you informed as soon as possible.
Air France is standing with the authorities in order to ensure the high standards of safety and security of its customers and staff.
Our airport staff and sales teams are fully mobilized and make their utmost to assist you and minimize the impact of this industrial action on your travel plans.
How to stay informed?
We have an “AF Connect” service which directly informs you in 13 languages all around the world on your mobile phone or e-mail. To be notified personally, we invite you to update your contact information (phone and / or e-mail) in your reservation file on our website.
Before going to the airport, we advise you to check flight information updated in real-time on our website, in the “Flight schedules” section.
Moreover, if you hold a ticket on a flight operated by Air France from November 13 to 15, 2015 and if you wish to modify your journey, we propose you the following possibilities, valid until November 22, 2015:
– You may postpone your trip until November 22, 2015 included, at no extra cost in the same ticketed cabin.
You can make these changes on this website*, in the “Review / modify your reservations” section, on our mobile sites or from your travel agent.
– To postpone your trip beyond November 22, 2015, to change your origin or destination or if you no longer wish to travel, you can benefit of non-refundable voucher valid one year on Air France or KLM or Hop.
Please accept our apologies for any inconvenience this situation may cause you.
* Subject to eligibility.. If this service is not available, please contact Air France (phone number available on this site in the “ONLINE HELP AND CONTACTS” section”).

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