Alitalia informs that, due to the fire broken out at Terminal 3 in Rome Fiumicino Airport, for the disposal of the Aviation Authorities, on Saturday 9, Sunday 10 and Monday 11 May the number of allowed flights to and from Rome Fiumicino will be reduced by 40%, compared to normal schedule.
For this reason, Alitalia has been forced to cancelmany flights departing from or arriving to Rome Fiumicino. Further flights may be delayed.
Alitalia invites all its customers travelling to or from Rome Fiumicino airport on 9, 10 and 11 May to check their flight status through the “Flight Info” service on Alitalia.com or the Alitalia app, by calling (from Italy) the number +39. 800.650055. or (from abroad) the number + 39 06.65649.
Passengers involved by flight cancellations can be rebooked on new Alitalia flights by changing their flight reservation within Monday May 18, or they can ask for refund if their flight has been cancelled.
The ticket rebooking or refund can be requested in the travel agency where ticket has been purchased or by calling the number +39.06.65640, choice nr. 3, if the ticket was purchased at Alitalia.com website.
Due to the Terminal 3 limited operation, the Company reminds that check-in operations for Alitalia and Etihad Airways passengers will be carried out at Terminal 1 for domestic, international and intercontinental flights.
In order to provide assistance and reduce inconvenience to its passengers, Alitalia has strengthened the staff presence in the airport.
According to the Authorities, today Alitalia arranged 14 extraordinary domestic flights (especially during this evening / night) offering about 2,300 seats for passengers stranded in Rome Fiumicino or in other Italian airports.