Passengers without the right credit cards suffer long journeys
Norwegian has apologised after refusing to give food, water and blankets to passengers on its recently launched long-haul flights to New York and Bangkok. The incidents appear to reveal some of the publicity problems that can hit a low-cost airline operating long-haul routes.
A 16-year-old flying from Oslo to New York could not pay the $5 extra fee charged by the carrier to “rent” a blanket as he only had cash and no credit card, the newspaper Aftenposten wrote. So he spent his time on the flight freezing.
On another flight, crew members took a cup of coffee back from a Thai woman after she had only a local credit card and only cash. The woman could not buy food or water on the 12-hour flight.
“This is totally unacceptable. Norwegian must ensure its passengers are treated well and we apologise deeply,” company spokesman Lasse Sandaker-Nielsen said. “We are the first to admit that we have had some start-up problems on the long-haul flights.”
[pictured: Norwegian’s first aircraft with Boeing’s Sky Interior; photo by Kevin Yoo/Boeing]