In 2012, Iberia attended more than 800,000 minors aged between 5 and 17 who travelled alone, accompanying them throughout the trip, from pickup at the airport of origin to handover to authorised adults at the destination.
The unaccompanied minor (UM) service should be requested when the ticket is purchased from Serviberia (902 400 500), travel agents, or the Iberia website http://www.iberia.com/en, which supplies full information about the service at http://www.iberia.com/fly-with-iberia/minors/
This service is provided on point-to-point and connecting flights on all Iberia Group airlines (Iberia, Iberia Express, and Iberia Regional/Air Nostrum).
For connections made at Madrid-Barajas airport, Iberia boasts a new 160 sq. mts. Lounge in T4, near the main departure lounge, equipped for children with television, tables for having snacks or playing, and even a quiet zone for stretching out on reclining chairs to rest. The special lounge is a part of Iberia’s Ágora project, a programme to improve all customers’ travel experience at the airline’s T4 hub.