Home Airlines How to stop this trend of air rage

How to stop this trend of air rage

0
SHARE

Airlines can help stop routine abuse against cabin crew
The extremity of corporate interests appears to be partly to blame for the recent wave of public anger towards airlines. Recent highly publicised incidents such as a passenger being dragged off a United Airlines flight last month are only the tip of the iceberg when it comes to air rage.
Air rage is often directed at female flight cabin crew, writes Bob Ross, president of the Association of Professional Flight Attendants representing 26,000 flight attendants at American Airlines and also a licensed pilot and former aircraft mechanic.
Flight attendants are routinely and daily verbally abused, physically attacked and even have death threats directed against them.
“Do you think, just maybe, this is getting out of hand?” he asks. “When you combine tight schedules, overcrowded aircraft and shrinking seats with less pitch and limited overhead bin space, you have a recipe for frustration.”
There is intensifying pressure to get planes out on time, with programs that enforce a minimum amount of time they can be on the ground, and no margin for error, causing a trickle effect for every flight coming afterwards.
“These metal tubes that we fly in have become like capsules housing hundreds of passengers with different needs, wants and cultures in an extremely confined space,” the author says. “We have packed the aircraft with seats but drained them of every amenity. Flying is no longer a pleasant experience.”
Wage rates for cabin crew have fallen since 9/11, yet attendants are the first line of defence when something goes wrong. Now that the industry has record profits, Ross writes, it’s time to think about how to make flying less stressful and more comfortable, for everyone.
It’s time to stop airlines’ rising corporate power to maximise profits from every flight, he concludes – a trend that is fuelling another trend: passengers sending their frustrations out on social media.
Aviation Week

LEAVE A REPLY

Please enter your comment!
Please enter your name here