Employees use guests’ room cards and toothbrushes
A former hotel employee shows in a new book how staff get revenge on rude guests. Jacob Tomsky reveals in the book “Heads in Beds: A Reckless Memoir of Hotels, Hustles and So-Called Hospitality” how employees get their own back on guests who think they can behave as they please because they pay money to stay there. Tomsky worked in the industry for more than 10 years. It is typically the case, he says, that the more money the guest has, the worse their behaviour. Celebrities are the worst.
One method of revenge is to reset the guest’s room card so it can’t open the door. The employees enjoy watching the video surveillance as the victim frantically tries to open the door. Another method would be to take certain items out of the minibar in the room, as many guests forget to check how much is added on when the bill is due. And then there are certain things that can be done to guests’ toothbrushes.