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Hotels like Malaysia’s new rating system

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New classification and rating system debuts June 1
From June 1, Malaysia’s Ministry of Tourism and Culture will introduce a new hotel classification and rating system, which trade players generally believe is fairer and more representative than the existing star-rating system, TTG Asia reports.
The new classification includes categories of city hotels, highland hotels, resorts, innovative hotels and boutique hotels.
In basing its requirements on city hotels, the old rating system put island and hill resorts at a disadvantage, explains Shaharuddin M Saaid, executive director, Malaysian Association of Hotel Owners, who was on the committee to review the classification criteria.
“Based on the old system, a hotel needed an executive floor and lounge to be rated five stars. This was alright for a city hotel which received business travellers, but not necessarily for island and hill resorts where guests were holidaymakers,” he said.
Hotels also needed to have a swimming pool to be rated four stars and up, even though this was not as important in beachfront hotels or hill resorts.
The Frangipani Langkawi Resort & Spa’s managing director, Anthony Wong, added: “In the past, hotels must have two restaurants to be classified as a four-star property. We only had one and were classified as three-star under the local rating, although TripAdvisor and travel agents rated us as four-star.”
The new classification will provide a more accurate picture to agents and partners, said Ganneesh Ramaa, manager at Luxury Tours Malaysia.
TTG Asia

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