ACI announces recipients of 2013 ASQ Awards
Airports Council International has announced the winners of the annual Airport Service Quality Awards for 2013.
As a widely quoted customer service benchmarking tool, the ACI ASQ survey captures passengers’ immediate appraisals from check-in to departure at more than 285 airports.
The awards are for 34 different service indicators. They are presented in four categories: Best Airport by Region, Best Airport by Size, Best Small Airport and Best Improvement.
Göteborg Landvetter was awarded for the best airport improvement in Europe. Another intriguing award was for Langkawi, an airport situated in Malaysia’s scenic archipelago of over a hundred island in the Andaman Sea. It was awarded for Best Small Airport in the Asia-Pacific region.
Best Airport by Region (first place)
Cape Town (Africa), Seoul Incheon (Asia-Pacific), Moscow Sheremetyevo (Europe), Guayaquil (Latin America-Caribbean), Abu Dhabi (Middle East), Indianapolis (North America).
Best Airport by Size* (first place)
Changchun (2-5m), Haikou (5-15m), Seoul Gimpo (15-25m), Seoul Incheon (25-40m), Singapore (over 40m).
*millions of passengers per year
Best Small* Airport by Region (first place)
Upington (Africa), Skopje (Europe), Quebec City (North America), Mazatlan (Latin America-Caribbean), Langkawi (Asia-Pacific).
*fewer than 2 million passengers per year
Best Improvement by Region (first place)
East London (Africa), Kolkata (Asia-Pacific), Gothenburg (Europe), Nassau (Latin America-Caribbean), Amman (Middle East), San Antonio (North America).
For the full list of top performers, see here: ACI Awards
[photo courtesy Göteborg Landvetter Airport]