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Free Wi-Fi in hotels: Space Hotels acts to the contrary of Italian hotels

Since 2010, Space Hotels has been guaranteeing its guests free access to Wi-Fi in all its hotels.
Success is built on study and comparison, on counterintuitive thinking and on the ability to foresee trends and client needs. Thanks to this approach, the Space Hotels group has earned the trust of millions of clients both in Italy and worldwide over the years. Today, in the face of disconcerting data on the reticence of Italian hotels to respond to their guests’ need for free Wi-Fi access, Space Hotels is a shining example of foresight by responding to a need before it became evident.
A recent news report has shown that two studies conducted by ProntoHotel.it and HRS have produced similar results; namely that less than 60% of Italian hotels offer their guests free Wi-Fi.
These disconcerting data are not new to people who travel often for work or leisure purposes. In our 2.0 world, where it is impossible to imagine a hotel room without at least one guest who owns a smartphone, tablet or laptop and where many people use multimedia entertainment services such as YouTube or Netflix, having or not having easy access to the internet has become a major indicator of client satisfaction. Let’s keep in mind that free Wi-Fi is always one of the top three elements considered by clients when measuring their satisfaction with a hotel.
Space Hotels is ahead of its time and has been paying close and detailed attention to its clients, who are therefore assured of high quality services in the over seventy hotels affiliated with the group. Bottled water and breakfast included in its room rates are just two aspects of the attention paid to quality. While these details could be taken for granted, they would be sorely missed if they were not present.
Space Hotels’ ability to predict the evolution of demand can be seen in its introduction of free Wi-Fi in all group affiliates starting in 2010. If we consider that, nowadays, barely 60% of Italian hotels offer a wired or wireless internet connection, we can clearly see how forward thinking the consortium has been.
About Space Hotels
Space Hotels, the Italian branch of the Supranational Hotels group, has a unique collection of 62 three to five star hotels in 35 Italian business and leisure destinations. The entire Supranational chain offers more than 500 hotels in 50 nations, which can be reached through the GDS (code SX), the Internet at www.spacehotels.it or their tollfree number 800-813-013. The Space Hotels offer includes: business or leisure stays with interesting special rates; organisation of meetings and conferences; fine cuisine by some of the best Italian chefs; relaxation, massages and saunas in elegant spas and wellness centres. Room rates always include complimentary Wi-Fi, breakfast and a bottle of water.


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