Together with Finavia, Finnair will install 10 self-service bag drop units for Finnair customers in the departure hall of Terminal 2 at Helsinki Airport by the end of May. Self-service bag drop units will also be introduced at Oulu and Turku airports later this year.
The self-service bag drop units allow customers to tag and drop their checked baggage without assistance, provided that they have checked in online or at a self-service check-in kiosk. The baggage tag is printed at the self-service check-in kiosk. The bag is then placed on the belt at the self-service bag drop unit, where the passenger scans the bag tag using a hand held scanner. The bag is then ready to go.
“Those of our customers who require assistance will still receive personal service from our baggage drop counters and departure hall personnel. Normal bag drop counters will remain in use alongside the self-service bag drop units,” adds Johanna Bagge, Director of Helsinki Airport Customer Service.