Airlines to pay passengers arriving three hours late
Airlines must pay compensation to any passengers who arrive at a destination three or more hours late, the European Union Court of Justice says – even when due to missed connections. The EU’s highest court has already ruled that passengers must be compensated for delays to individual flights.
The ruling comes from a legal case brought by a passenger flying from Bremen to Asuncion in Paraguay. Her first flight with Air France to Paris took off with a two-and-a-half hour delay, meaning she missed her connection to Sao Paulo, also operated by Air France. She finally arrived in Asuncion 11 hours late. The case relates to the EU’s Air Passenger Compensation Regulation, which came into force in 2005.
[pictured: Stockholm Arlanda Terminal 5; photo Swedavia/Daniel Asplund]