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Duty of Care in the business travel and event industry

It’s a term we increasingly use, ´Duty Care´, or the care obligations of employers towards their employees. This is a very important theme for event & meeting planners, groups, and business travellers who frequently go abroad for their work.
For Meetingselect, being players in the travel and event industry, the Duty of Care is a top priority. Nevertheless, few companies have embraced the topic. Often, they only focus on individual travellers and forget about meeting and group reservations in hotels. And that´s a shame, because – apart from the moral obligations that come with it – there are many benefits. Meetingselect has created an innovative online tool that allows our customers to access data of all the staff members and attendees of an event all over the world, by simply clicking one button.

Taking care of your people
In times like these, when natural disasters, strikes in the airline industry, and terror attacks are occurring more frequently, it is important to have a central communication platform that helps us get participants of conferences, group travellers, and employees safely back home again. Unfortunately, anything can happen during a (business) trip. We all remember the ash cloud after the volcanic eruption in Iceland as if it were yesterday: in 2010 all air traffic in Europe was paralysed for several days. To protect employees in situations like these, the Dutch government introduced the Duty of Care law. This regulation states that employers have to take responsibility for the safety and health of their employees. This goes beyond the calamities mentioned above. For instance, if an employee suffers of food poisoning during his working hours, or loses his passport, the employer is also expected to resolve the issue adequately. And how about not having to take the car after a long flight, but simply being able to get a taxi? Offering an employee the possibility of flying business class on intercontinental flights? These are but a few examples of the moral and legal obligations of internationally operating companies.

Immediate access to important data
Meetingselect has created an innovative online tool for buyers, travel managers, risk managers, and basically anyone who deals with business trips and international meetings & events. With just one click you’ll get an overview of data, like the meeting, date, country, booking party, and contact details of both the booking party and the attendees of the (international) event. Whether it concerns a minor incident, like missing a connecting flight, or a terror attack or natural disaster, with this tool our clients have 24/7 access to the following data:

• Immediate localisation of domestic and international bookings per location and country.
• Identity of the booking party and which division has initiated the booking.
• Up to date, real-time contact details (mobile phone, etc.) of both the booking parties and the location that has been booked.

Clear travel and risk policy
In order to protect employees it is essential that the organisation has a clearly formulated travel policy. Which vaccination should people get? Which areas can they visit and what are the no-go areas? What are the protocols in case of a calamity? How do you reach people, is there an easy way to locate everybody? Imagine going through each email account and every agenda trying to figure it out! That way you loose way too much precious time. In short, a clearly formulated risk policy prevents nasty situations, like huge claims and reputation damage. Meetingselect´s online tool will assist you with this. And it pays off, because a company could save tens of thousands of euros if something does go wrong. This way living up to the Duty of Care becomes a lot easier.

About Meetingselect
Meetingselect connects you with meeting venues and hotels for groups worldwide. The company has designed the online self-booking tool for meetings and hotel group reservations, especially for meeting planners, travel managers and buyers. The website assists in finding and booking inspiring meeting spaces and hotels for groups around the world. The booking tool works quickly and efficiently and is linked to a huge database – which yields many benefits, such as cost and time savings. The database now contains more than 500,000 meeting spaces around the world and 100,000 hotels for groups worldwide. These accommodations range from hotel chains and convention centers to unique meeting and event venues such as design spaces, castles, museums, industrial heritage, country houses, studios, cruise ships and more. Besides offering the search engine function Meetingselect excels in the field of strategic meetings management. Over the years the company has become a successful organization, which pocketed countless nominations and industry awards. The company is now a leading player in the international MICE market and tech industry. Earlier this year, Meetingselect was granted to the exclusive list of the Deloitte Technology Fast50, the Deloitte Technology Fast500 EMEA, TheNextWomen100 and accepted to the Sprout Challenger50.


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