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Many managers unaware of “service recovery”

Monday, 13 June 2011 13:56 Published in News
Do everything possible to help customers who have a problem

Cruise line offers 40,000 free nights at sea

Friday, 10 June 2011 10:13 Published in News
P&O Cruises gives away 40,000 nights on cruises of seven nights or more

Speed is the key to success for travel websites

Thursday, 09 June 2011 08:03 Published in News
Almost half of users abandon websites that take three seconds to load

How to drive sales and reward salespeople

Tuesday, 07 June 2011 18:19 Published in News
Discover their interests and reward them in multiple ways

Agents on fam trip poisoned to death

Monday, 06 June 2011 15:47 Published in News
Travel agents from Russia allegedly drink methanol mix in Turkey

Alpine tourism given boost at theALPS 2011

Thursday, 02 June 2011 10:43 Published in News
Full version of theALPS trade event to be held in Innsbruck next week

Agents and tourists warned about Algarve

Tuesday, 31 May 2011 12:22 Published in News
Foreign ministry warnings come after violent attacks and robberies

Average agent-GDS relationship: 18 years

Tuesday, 31 May 2011 08:44 Published in News
Most travel agents continue to see GDSs as essential tools

Cruise lines and agents battle for kids’ approval

Monday, 30 May 2011 12:36 Published in News
Getting attention of children means business for cruise companies

Creating brand loyalty via social media marketing

Monday, 23 May 2011 13:35 Published in News
Online travel agencies reach out to “brand afficionados” in campaigns
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