Now, in addition to English, Dutch and Spanish, KLM offers service in German on Facebook and Twitter — twenty-four hours a day, seven days a week. Customers can use these social media channels to ask KLM for information, rebook tickets, cancel reservations or make extra baggage reservations.
The German-language market is a focus market for KLM. The inclusion of the new service is in line with the company’s strategic aim to provide service through the social media into even more languages in the future. KLM does its best to answer all customer questions within one hour and provide solutions within twenty-four hours.