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Chatbots impact the hotel industry

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Hotel chains use AI to ‘improve guest experiences’
The explosion of chatbots on messaging apps continues, facilitated by new platforms and integrations and better design. Now they’re starting to change the face of the hotel industry.
In Japan, Holiday Inn has adopted the latest artificial intelligence chatbot concierge, Bebot. Guests who check in at the Holiday Inn Osaka Namba will be serviced by Bebot. Hilton and the Cosmopolitan Las Vegas also now use AI to improve guest experiences.
Bebot is an AI-powered chatbot that acts as a hotel concierge. Its makers say it is designed to “empower guests” through instant, real-time assistance such as exclusive recommendations for popular or little-known local sights, answering questions hotel staff would know about or making restaurant bookings.
The demand for speed of information is increasing, with a new generation of guests not accustomed to waiting for someone to answer a simple question.
Chatbots address such guests with many different scenarios in multiple languages, with few resources needed from the hotel.
Some experts predict that by 2020, 30% of web browsing will be done without a screen.
Hotel Speak

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