Apps and mobile website for smartphones in a new design
Lufthansa has revamped its mobile portal mobile.lufthansa.com, which is designed special-ly for smartphone users. It has also updated the corresponding apps and added a number of new, practical functions. With this latest Lufthansa app, users of iOS- and Android-powered smartphones can receive automated flight status notifications in the event, for example, of gate changes or delays to their flight. This push service can be activated dur-ing mobile check-in or separately via the app and informs travellers or the person who is picking them up at the airport about the current flight status.
The revamped app versions also boast a new look. A simpler page structure and a clear design provide a faster overview of the functions. The navigation has also been completely redesigned. App users can now call up their details by swiping their finger across the touch screen. The most important menu points can be accessed from each page.
“Lufthansa stands for innovation and customer-friendly offerings. That is why we have fur-ther simplified the services apply particularly to mobile browsing – and made them even easier to understand,” says Christian Tillmans, Vice President Global Leisure and Online Sales, Lufthansa German Airlines. Users have the option to store their login details for the personal area of the website in an encrypted form on the device. This means they do not have to re-enter this information each time they visit the site. In future, app users will also be able to save and file their travel documents (e.g. passport) or visa details and file them electronically. This does away with the need to re-enter the data each time they make a reservation or check in for their flight. The programme automatically enters the required details in the correct fields. The app also notifies passengers if their travel documents are close to expiring. The convenient storage function for mobile boarding passes is still avail-able in the app. Since September of last year, an interface to Apple’s Passbook has al-lowed iPhone users to store all their travel documents in one place and access them easi-ly.
Since 2007, in addition to its regular Internet presence, Lufthansa has provided a mobile website and tailored its design and service offerings to the needs of travellers on the move. Thanks to the smaller data volumes and the content, which is organised on small screens, the various pages can be accessed quickly and reliably by users on the go. The mobile offshoot of www.lufthansa.com now receives 140,000 visits per day and is continuing to grow in popularity. The most frequent information requested is flight departure status, fol-lowed by mobile check-in for passengers on the move. Each week, Lufthansa issues more than 300,000 electronic boarding passes. Increasingly, the mobile website is developing into a sales channel. About 1,000 tickets a day are now booked on mobile phones.
The apps are available in twelve languages. To download an app, click on the appropriate link:
Since the introduction of the Lufthansa app in January 2008, more than five million users have installed it on their devices. An update is now available for apps that have already been installed.