New “tail-to-tail initiative” escorts passengers in transit
The Latvian and increasingly pan-Baltic airline airBaltic reports this morning that it carried over 900,000 transit passengers in 2017, just 1.08% of whom lost their connection due to unforeseen circumstances, such as delays caused by strikes at European airports or the weather.
The news comes a week after it was revealed that airBaltic ranked number one globally for punctuality in 2017, in a survey by aviation consultancy OAG, which tracked the performance of over 50 million flight records.
That put it on the top of the global on-time performance ranking for the last four consecutive years.
The airline launched a “tail-to-tail initiative” in 2017, according to Laura Vecvanaga-Puķīte, vice president for ground operations and customer care, “which has enabled us to improve the service level we provide to our transfer passengers”.
The initiative means that “we now appoint a staff member to accommodate every transfer passenger on short connections to their next gate, in that way making the transfer faster and more pleasant to our passengers”.
She added: “There are many benefits that passengers can experience when flying the most punctual airline in the world. In 2017, the flight regularity exceeded our internal target at 99.4%. In November, airBaltic did not cancel a single flight. We provide world-leading punctuality and reliability and our passengers can count on us.”
airBaltic serves a little over 60 destinations from its home base in Riga as well as a number of direct flights from Tallinn and Vilnius.